If you are not satisfied with your purchase, return it to us for an exchange or refund. We exchange or refund any original condition merchandise with a copy of your original invoice. If the item was purchased at the store, it must be returned at a store. Please do not send merchandise that was purchased at one of our store locations for return. Our Distribution Center cannot process any store returns. Your package will be returned to you.

Return

If it was purchased online, you have a few options:

• Visit any Ray's Outdoors store
• Send it back to our Standard Return Address at Ray's Online Returns, 340 Melbourne Road, North Geeelong. Victoria

All returns will be credited back to the original payment type. Any shipping and handling fees that were paid during an online order are non-refundable. By sending returns back to the Standard Returns Address credit card purchases will receive credit back to the credit card used. Please note that if you return merchandise without a receipt or invoice, we can only provide the last known value of the item in the form of a merchandise credit.

Exchange

To exchange your merchandise, you can:

• Visit any Ray's Outdoors store,
• Send it back to our Standard Return Address at 340 Melbourne Road North Geelong Victoria. Please note we will waive your Shipping and Handling (S&H) on your new merchandise from the exchange.