Prices are displayed in AUD$ (inclusive of GST) and are indicative of our pricing in Victoria, Australia. While we endeavor to hold our prices, we reserve the right to adjust the prices without notice if necessary. Prices online may vary from store prices, all prices listed online are for online purchases only, Stores are not obligated to honour online prices.
STORES WILL UNDER NO CIRCUMSTANCE HONOUR ONLINE PRICES.
We accept credit cards from Visa, MasterCard, American Express, and Discover. We also accept debit cards with a Visa or MasterCard logo.
Customer Initiated Order Cancellation.
Prior to shipment of your order, you may cancel your order at any time by calling us at 07 3482 7800. If your order has already shipped, you can return your order to us in accordance with our return policy.
Ray's Initiated Order Cancellation
Although it is rare that it would be necessary for Ray's Outdoors to cancel an order, we reserve this right in addition to the right to not accept any subsequent orders from a customer where any of the following situations arise:
- Billing / Payment / Shipping Information
Orders cannot be processed due to an error in information you have provided, which may include, but is not limited to:
- Incorrect Credit/Debit Card number, expiration date or card security value.
- Incorrect Billing information (billing information you provide is different from information your financial institution has on record).
- Insufficient/Incorrect shipping address (street address, city, state, zip or postal code).
- Fraudulent information.
- Previous Fraudulent Order History
Ray's Outdoors may cancel an order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history record.
Important Information Regarding Your Credit Card Order and Order Cancellation
Ray's Outdoors reserves the right to request additional evidence for proof of billing information. For your protection, your credit card order may be delayed while we confirm you're billing information.
The charge for your order will appear on your credit card statement as 'Raysoutdoors.com.au'. If you contest the validity or amount of the charge related to an order with Ray's Outdoors, please call 07 3482 7800 to refute it.
Ray's Outdoors will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order filled and delivered to the customer.
Standard items are sent via Australia Post Registered Post and postage is calculated on weight, items will arrive within 4-10 business days, this may take longer for remote areas.
Larger items are sent via courier and can take longer to arrive depending on location.
Approximate Postage costs can be seen below:
POSTAGE WITHIN AUSTRALIA
Currently not available
If you have any questions, comments or concerns regarding our order cancellation policy, or if you feel your order was incorrectly or accidentally cancelled, please contact us.